Terms of Use

These Terms of Use ("Terms") govern your access to and use of bespokelingvo.com (the "Website"), operated by 11092766 Canada Inc., a Canadian corporation doing business as Bespoke Lingvo ("we", "us", or "our").

These Terms apply to visitors to the Website worldwide.

By accessing or using the Website, you agree to these Terms and acknowledge our Privacy Notice. If you do not agree with these Terms, please do not use the Website.

1. Acceptance of Terms

By accessing or using the Website, you agree to comply with these Terms and all laws and regulations applicable to your use of the Website.

We may update these Terms from time to time. The current version will always be identified by the "Last updated" date appearing above.

Nothing in these Terms limits any rights that cannot lawfully be excluded or restricted under applicable consumer-protection or other mandatory laws.

2. About Our Services

The Website provides information about private French-language coaching, language assessment, examination preparation, and related educational services offered by Bespoke Lingvo.

Information appearing on the Website is intended to help prospective clients understand our approach and determine whether they may wish to contact us.

The Website itself does not constitute an offer or agreement to provide coaching services.

Submitting an enquiry through the Website, sending an email, participating in an introductory discussion, or requesting an assessment does not by itself create a client relationship.

If we agree to work together, the terms governing your coaching programme, including scope, scheduling, fees, payment, cancellation or rescheduling, confidentiality, and other terms, may be set out separately in a service agreement or engagement terms.

If a separate service agreement conflicts with these Website Terms, the service agreement will govern the provision of the relevant services.

3. Intellectual Property

Unless otherwise stated, all original content made available through the Website, including text, educational material, programme descriptions, graphics, photographs, branding, logos, design elements, downloadable materials, and other content, is owned by or licensed to 11092766 Canada Inc. and is protected by applicable copyright, trademark, and other intellectual-property laws.

All rights not expressly granted in these Terms are reserved.

You may access and view the Website for your personal use or for the internal purpose of evaluating whether our services may be appropriate for you or your organization.

Unless permitted by law or authorized by us in writing, you may not:

• reproduce or republish substantial portions of Website content;
• modify Website content and present the modified material as ours;
• sell, sublicense, or commercially distribute Website content;
• use our original educational materials to create or market a competing product or service;
• remove copyright, trademark, or other proprietary notices;
• represent our materials as your own;
• use our name, branding, photographs, or trademarks in a manner suggesting sponsorship or endorsement without permission; or
• systematically extract or reproduce Website content for commercial purposes.

You may share ordinary links to publicly available pages of the Website.

Third-party names, trademarks, examination names, institutional names, and other third-party intellectual property appearing on the Website remain the property of their respective owners.

4. Information You Submit

The Website may allow you to contact us through an enquiry form.

You are responsible for ensuring that information you submit is accurate to the best of your knowledge and that you have the right to provide it.

Our enquiry form may request information such as:

• your name;
• your email address;
• your current level of French;
• why you need French; and
• what you would like to be able to do in French that you cannot comfortably do today.

Please do not submit confidential employer or client documents, government identification numbers, passwords, financial credentials, medical records, or other highly sensitive information through the Website enquiry form.

Information submitted through the Website is handled in accordance with our Privacy Notice.

Submitting information through the enquiry form does not grant us ownership of that information.

5. Acceptable Use

You agree not to misuse the Website.

You must not knowingly:

• use the Website for an unlawful or fraudulent purpose;
• attempt to gain unauthorized access to the Website, its server, or related systems;
• interfere with the normal operation or security of the Website;
• introduce viruses, malware, malicious code, or other harmful material;
• use automated systems in a manner that places an unreasonable burden on the Website;
• impersonate another person or misrepresent your identity when contacting us;
• submit information that you know is false, unlawful, defamatory, or infringes another person's rights;
• use the contact form to transmit spam or unsolicited promotional material; or
• attempt to circumvent security or anti-spam measures.

We may take reasonable technical or legal measures to prevent misuse of the Website.

6. Educational Information and No Professional Advice

The Website concerns French-language education and related coaching services.

Content on the Website is provided for informational and educational purposes.

Nothing on the Website constitutes legal, immigration, tax, financial, medical, employment, regulatory, or other regulated professional advice.

Our work may involve French-language materials relating to a client's professional activities. Providing language instruction concerning those materials does not mean that we are providing advice concerning their legal, financial, medical, regulatory, or professional substance.

You are responsible for obtaining qualified professional advice where appropriate.

7. Language Assessments and Results

Any discussion of language levels, CEFR levels, assessments, examinations, programme objectives, or potential progress is educational in nature.

Language development varies between individuals and depends on factors including starting level, previous experience, available study time, attendance, independent work, personal objectives, and other circumstances.

We do not guarantee:

• achievement of a particular CEFR level;
• achievement within a particular period;
• a particular DELF, DALF, TEF, TCF, or other examination score;
• university or graduate-school admission;
• immigration or residency approval;
• employment, promotion, or professional accreditation; or
• any other particular academic, professional, or personal outcome.

Examples of programmes or client profiles appearing on the Website are illustrative and should not be interpreted as promises of identical results.

8. Third-Party Examinations, Institutions, and Organizations

The Website may refer to examinations, universities, governments, educational institutions, professional organizations, employers, geographic jurisdictions, or other third parties.

Unless expressly stated otherwise, these references do not mean that 11092766 Canada Inc. or Bespoke Lingvo is affiliated with, sponsored by, endorsed by, or officially connected with those organizations.

Third parties establish and control their own requirements, policies, examination formats, admission standards, fees, deadlines, and eligibility requirements.

Those requirements may change.

You are responsible for confirming current requirements directly with the relevant third party where those requirements are important to you.

9. Accuracy and Availability of the Website

We make reasonable efforts to ensure that information on the Website is accurate and useful.

However, information may occasionally be incomplete, outdated, or contain errors.

Programme descriptions, availability, policies, examination information, external links, and other information may change without notice.

We do not guarantee that the Website will always be available, uninterrupted, secure, or error-free.

We may modify, update, suspend, or discontinue all or part of the Website at any time.

If particular information is important to your decision to engage our services, please confirm it with us directly.

10. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and its content are provided on an "as is" and "as available" basis.

We make no warranties or representations regarding the Website except those that cannot legally be excluded.

In particular, we do not warrant that:

• the Website will operate without interruption;
• the Website will be free from errors or technical defects;
• every item of information will always be current or complete; or
• the Website will be free from all harmful components despite reasonable security measures.

Some jurisdictions do not permit the exclusion of certain warranties or statutory rights. In those jurisdictions, these exclusions apply only to the extent permitted by law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, 11092766 Canada Inc., its directors, officers, employees, contractors, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from your access to, use of, inability to use, or reliance on the Website.

This may include, where permitted by law, loss of profits, business opportunities, data, goodwill, or other intangible losses.

Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited.

This Website limitation of liability does not replace or modify any liability provisions contained in a separate service agreement governing coaching or other services provided to a client.

12. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless 11092766 Canada Inc., its directors, officers, employees, contractors, and agents from reasonable claims, losses, liabilities, damages, and expenses arising directly from:

• your unlawful use of the Website;
• your material breach of these Terms;
• information or material you submit in violation of another person's rights; or
• your intentional misuse of the Website or its systems.

This provision does not apply to the extent prohibited by applicable consumer-protection or other mandatory law.

13. Restriction or Termination of Access

We may restrict or block access to the Website where reasonably necessary to protect the Website, our systems, other users, or our legal rights.

This may include situations involving:

• attempted unauthorized access;
• malicious or automated attacks;
• spam;
• fraud;
• unlawful activity; or
• material violations of these Terms.

Sections of these Terms that by their nature should continue after access is restricted or terminated will remain in effect.

14. Privacy

Your use of the Website and submission of personal information are subject to our Privacy Notice.

Please review the Privacy Notice to understand what information we collect through the Website, why we collect it, how we use it, how long we retain it, which service providers may process it, and the privacy rights that may apply to you.

15. Third-Party Websites and Services

The Website may contain links to third-party websites or services.

These may include examination organizations, educational institutions, professional profiles, video or course platforms, payment or scheduling providers, or other external services.

Third-party websites operate independently of us.

We are not responsible for their:

• content;
• availability;
• accuracy;
• security;
• privacy practices; or
• terms and conditions.

A link to a third-party website does not necessarily mean that we endorse or recommend the third party.

Your use of third-party services is subject to the terms and policies applicable to those services.

16. International Use

Bespoke Lingvo is operated by a Canadian corporation.

The Website may be accessed from Canada, the United States, Europe, and other jurisdictions.

If you access the Website from outside Canada, you are responsible for complying with laws applicable to you where those laws govern your use of the Website.

Nothing in these Terms is intended to exclude mandatory legal rights that apply to you under the laws of your place of residence and cannot lawfully be waived by agreement.

We may limit Website availability or the availability of particular services in certain jurisdictions where necessary for legal, regulatory, operational, or commercial reasons.

17. Regional Provisions

Canadian users. These Terms are subject to applicable Canadian federal and provincial laws. Nothing in these Terms limits rights available to Canadian consumers that cannot legally be waived.

United States users. If you are located in the United States, mandatory federal or state consumer-protection rights applicable to you remain unaffected by these Terms. Nothing in these Terms is intended to waive a right that applicable U.S. law does not permit you to waive.

European Union and European Economic Area users. If you are a consumer located in the European Union or European Economic Area, you retain any mandatory consumer rights provided by applicable EU or national law. Nothing in these Terms is intended to exclude or restrict statutory consumer protections that cannot lawfully be waived.

United Kingdom users. If you are a consumer located in the United Kingdom, you retain mandatory consumer rights available under applicable UK law.

Other jurisdictions. If mandatory laws in your jurisdiction provide rights that cannot legally be excluded by these Terms, those rights continue to apply.

18. Accessibility

We aim to make the Website reasonably accessible to visitors with disabilities and to follow applicable accessibility requirements.

If you encounter an accessibility problem while using the Website, please contact us at legal@bespokelingvo.com and describe the issue.

We will make reasonable efforts to address accessibility concerns relating to the Website.

19. Governing Law and Venue

Subject to any mandatory consumer-protection or other laws that apply to you and cannot legally be waived, these Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws principles.

Subject to any mandatory right you may have to bring proceedings in another jurisdiction, disputes relating to these Terms or the Website will be subject to the jurisdiction of the courts located in Ottawa, Ontario, Canada.

If the law applicable to you requires a different governing law, court, or venue for a particular dispute, that mandatory requirement will apply to the extent required by law.

20. Changes to These Terms

We may revise these Terms from time to time to reflect changes to:

• the Website;
• our business;
• applicable laws;
• our services; or
• our operating practices.

When we update the Terms, we will change the "Last updated" date appearing at the top of this page.

The version published on the Website is the current version.

21. General Provisions

Entire agreement. These Terms, together with the Privacy Notice, constitute the agreement between you and us concerning your use of the Website. They do not replace a separate agreement governing coaching or other paid services.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Waiver. Our failure to enforce a provision of these Terms does not waive our right to enforce that provision later.

Assignment. You may not assign rights or obligations arising under these Terms without our consent where such consent is legally required. We may transfer our rights or obligations in connection with a lawful corporate reorganization, sale, transfer, or succession of the business, subject to applicable law.

Force majeure. To the extent permitted by law, we are not responsible for failure or delay caused by circumstances reasonably beyond our control.

Headings. Section headings are provided for convenience and do not alter the interpretation of these Terms.

22. Contact Information

If you have questions concerning these Terms, please contact: